Customer Reviews & Testimonials
See What Our Customers Are Saying …
The Service Center at Joe Rizza Acura provides consistent, professional service. The advisors are excellent and make each customer feel that their needs for Acura service will be met.
Good service very nice people I have a mechanical issue in my vehicle without appointment they let me in thank you
Good people here, never had any complaints. I always received great service and any recommendations that I needed.
I have a lot of trust in the information I was told about my car. I had the pleasure of working with Chris again.
My opinon about the service is very good I’m very like a services is that a great
Like always they do really great even it is just oil change or any major they take care with good customer service👍
Service was really great and fast! Everyone working there was super nice and welcoming. I will be coming back periodically and getting my services done here.
I was pleased with interactions with staff and I didn’t plan to leaving with a vehicle, Acura MDX advance, but I did. And there was no pressure to complete transaction which I appreciated.
They are professional and friendly and helpful. They always take good care of me and my vehicle.
The service is always good. The staff in not only helpful but also very knowledgeable.
I bought my first car from them. I bought my second Acura from a different dealship, but I go there for service. I've had mostly positive experiences there. Everyone was helpful and service was great.
Very happy with service and knowledge of personnel.
I tried to make an appointment online for service but there was no availability. I called the dealer and spoke with Matt. He said just bring your car in anytime today and we’ll get you in. They were fantastic. They were able to get my transmission fluid changed so I could leave on vacation the next day without worry. They even gave a discount on the service without asking! Great service and people.
I always receive First Class customer service. Ted & his team are Awesome!
Excellent customer service! Thank you for the prompt timing and quality service provided. Would most definitely refer all my family and friends.
Top dealership in the Chicago area, professional sales team will get you the best deal!
Always superb service. Matt is so frindly, knowledgeable and able to answer every question. He is the star of the Service department. The work was done on time and the car was washed when I picked it up.
Service manager, JP was excellent in his dealing with myself & keeping me updated at all times during the service repairs. End results were excellent with the car back to running at top efficient conditions.
Staff was Courteous, staff displayed appropriateness, staff was deliberate and engaging, staff was accommodating and accountable.
I went there for oil change and tire rotation (had a coupon) the service was beyond outstanding got there at 8:30 was done with a hand washed car by 9:10. the staff was very courteous and efficient would highly recommend this dealer for your Acura service needs
Great place for Acura service!!! Very nice and experienced staff!
I am very please with this dealership. The courtesy, patience, and information that is given about the service performed.
Thank you Mathew and TJ for giving me phenomenal service on my 2015 Acura MDX the last two times I’ve had my car serviced. Thank you both for being so very kind to me and assisting me in resolving the two minor service issues with my car. When lately we live in world where people are no longer kind and compassionate to one another and businesses have seemed to have forgotten just how important customer service is. I personally have received customer service that has gone over and beyond on two separate occasions by two different service advisors. Thank you ...
Very efficient customer service and communication at this dealership. Estimated service time was very accurate.
I always have great service, the people most courteous, always keep me informed. So far in 11 years no disappointments at all.
JP was great to work with. He was in constant communication. Great service. Keep up the great work.
I have had nothing but positive experiences with Joe Rizza! Buying process was smooth and easy, and just had my first scheduled maintenance and they were prompt, polite, and on time. Waiting room was comfortable. Coffee was hot and delicious. Fantastic.
Great service and I appreciate the short wait. Your team is very professional. Thank you.
Quality service with a friendly staff.
Brought car in for sudden deceleration of car on highway and intermittent lunging of transmission. Service said they ran diagnostics on it but could not find anything. Software update was done and was given loaner for the day.
Matt addressed my concerns and fixed my repair issue without any attempt to "upsell" any additional services.
Matt was very professional and knowledgeable. He was also very accommodating. That’s admirable especially during times like these.
Fast and on time courteous personnel were friendly and listened got my car fixed and out the door oil change in half hour
Excellent service experience, job done right the first time - thank you & see you again in the near future
No pressure sales. Exact car we wanted at a reasonable price and paper work straight forward
Nice Friendly & Fast. I would be returning! They have great staffing Thank you again guys.
Great service you come to expect when visiting the service dept at Joe Rizza Acura!
Chris and Matt are very helpful when you are in for service Great Service department
Very pleasant place to do business.. The employees are very professional They do very good work on your car
Always a pleasant experience here with the entire team. Very helpful, courteous and joyful on each visit!
Very satisfied with service no pressure buying car quick transaction service the agent was super nice
Friendly, welcoming and fast service. Employees were extremely helpful. I Can’t wait to return.
The the service department employees are exquisite! My vehicle was there for over 10 weeks and they allowed me a loaner car. My fake auto warranty company (Oxcar Care) do not care. The Company denied the repair charges and the coverage! However, there is a team that had my back... they worked with me, they talked to the General Manager (Michael Neri) they phoned, faxed the repair cost, texted, emailed everything to no avail. To this very date nothing from OxCar Care. But, I applaud the efforts of the service department at Joe Rizza Acura of Orland Park. Thank you, Matt, ...
The service people at Joe Rizza is excellent and very professional I will always use them for my care service
I always have great service at Rizza Acura, I have had Acura’s for the last twenty years and Trust Rizza to do all my service
Professional and personable
Always a great experience. Service department is the best around. They get you in and out quickly, Chris and Matt are the best.
Efficient, caring, honest
Denise is a very helpful salesperson. Dealership was easy to work with. I buy all my cars from Joe Rizza Acura
This is my third Acura, the last rwo from Joe Rizza. They gave ne a fair price. Always treated right. If it stays as it is, they'll probably sell me my forth.
My experience was wonderful! Everything went very smooth! I commend everyone there especially my salesman Gerard thank you so much!
Very professional and courteous staff. Had my car done and ready as promised but service rep. Very satisfied
Been buying vehicles from Joe Rizza for about 40 years.you Always get s fair deal regardless of the make and model. I would and have recommend Joe Rizza vehicles to my friends and family. Good selection, excellent service Department. They go the extra mile to make sure your satisfied With your purchase! I’m a satisfied customer and will continue to purchase my vehicles from the Joe Rizza auto Group. Just purchased A 2022 Acura MDX and absolutely Love it! Thanks my Rizza family. Merry Christmas and aHappy New Rizza year!!!
Joe Rizza in Orland Park is absolutely the best! I have been a customer for the last 13 years and I still get treated with exceptional service! The Service Team (Chris and Matt) is professional, knowledgeable and friendly!
The best friendly service by Matt and Chris in service department!! Fair price in parts, and free hand , detailing car wash in every service!
Friendly effective service, and they even save me some money by not doing unnecessary work I had requested! Very honest folks! Thank you so much!
I had got a Acura MDX 2022 from Joerizza orlando park. Here are my honest review. I searched for a while and most of Acura dealers were asking couple thousand dollors over sticker price. When I called JoeRizza, I was told they will sell car on sticker price and I gladly travelled an hr long to buy that car. Once I reached, the store GM, Pat said he can’t sell the car on sticker price and and asked $500 over sticker. It was still not that bad as conpare to other dealers. But I felt bad as initially I was told ...
Very good and promo service, upon my arrival and my return, I was very impressed as well as satisfied.
Great and fast service
I have always been satisfied with their service. fast and courteous. they always seem to go the extra mile for their customers
Prompt service. I requested my car to check under it because I ran over a plastic bag with something inside of it. They did it with no charge.
Top notch service, as always. Came in from out of state to have work done.
Service was great and on time. Great day at sevice center, no waiting. Thank you…
My salesperson Jay was helpful and diligent to complete my sales. I would have been good of the dealer to e sure the brakes were in good order and replaced the cracked mirror and Sideview mirror prior to sell.
Great service.
Very friendly staff, informative answered all my questions. Only issue was the part I needed to service my car was not available
Joe Rizza Acura is always kind , professional , offers the best deals, and finishes repairs timely! I will never go to any other location, the customer service is unmatched!
Great fast service. Very good prices. The service staff explained everything very well. I would recommend the shop to Friends.
Chris is always very responsive and professional. The service department got me in and out on schedule.
Love the car.and color. Nice sales people . Very friendly. Had to bring the car back for a few things and only one was taken care of. Was told to come again another day. Will call to set up that day Hope everything will done / completed on that day. Can’t keep coming back , holiday time , busy at work and tired when I get off . 😊
Honest and friendly staff. Well trained and they get the job done Without unnecessary stress.
Great customer service
Parts team helped clarify my misunderstanding and got me taken care of quickly! Awesome service!
Great service as always.
They did a good job of servicing my car. The staff is very considerate and knowledgeable.
Staff is super friendly and helpful which make me feel less stress so that’s how I know it worth owing an Acura
As my regular dealership I always get excellent service and honest feedback from the stsff
